Support

Support

Do you have questions about your order or need help? No problem – we're here for you!

Our support team will usually get back to you within 24 hours on business days.

How to reach us

Send us an email to support@next-rep.de.

So that we can help you quickly, please provide your full name, your order number and a brief description of your request.

Returns & Cancellation

If you would like to return an item, please also fill out the form in our cancellation policy .

This will allow us to process your return smoothly.

Frequently Asked Questions

How long does shipping take?

Our standard delivery time is 2-4 working days within Germany.

How can I cancel my order?

As long as your order has not yet been shipped, you can simply contact us by email.

How much does return shipping cost?

You are usually responsible for the return shipping costs. Further information can be found in the cancellation policy.

I received the wrong delivery – what should I do?

Please send us a photo and your order number – we’ll take care of it.

Can I change my address later?

If your order has not yet been shipped, you can inform us of your new address by email